LE CONCIERGE STUDIO

About

I'm Kar-Men Phang, founder of Le Concierge Studio — an AI-powered Virtual Assistant and Digital Marketing Specialist who helps growing businesses reclaim their time by running the systems that keep a business moving: the feed, the inbox, the calendar, the pipeline.

Most small businesses don't have a marketing department and an operations department and an executive assistant. They have one overwhelmed founder. Le Concierge Studio exists to be all three at once — planning social calendars, setting up CRM pipelines, managing scheduling and inboxes, writing email flows, and handling the administrative work that quietly keeps everything running.

I design in Canva, edit in CapCut, generate creative with Higgsfield, build pipelines in HubSpot, manage scheduling with Google Calendar and Notion, and think out loud with Claude and ChatGPT — using AI throughout to move faster without losing the craft.

Every project in this book is clearly labeled as a Concept Project / Portfolio Demonstration — built to show how I think and execute, not to claim real client results I haven't earned yet.

Services

Social Media Management

Content pillars, posting calendars, and on-brand visual systems that keep a feed consistent, active, and worth following.

CRM & Lead Management

Pipeline setup, lead tagging, and follow-up cadences in HubSpot so no inquiry falls through the cracks.

Calendar Management

Scheduling, meeting prep, and inbox-to-calendar coordination that keeps a founder's week structured.

Email Marketing

Lifecycle flows — welcome, nurture, win-back — plus newsletters and campaign sends.

Executive Assistance

Inbox triage, travel & meeting coordination, document prep, and day-to-day admin.

AI Productivity

Claude, ChatGPT and workflow automations woven into every task for faster turnaround.

Capability Statement

Le Concierge Studio, led by Kar-Men Phang, is a Malaysia-based AI-powered Virtual Assistant and Digital Marketing Specialist practice providing social media, CRM & lead management, calendar management, email marketing, executive assistance, and AI-accelerated production support to growing businesses across Malaysia and Singapore.

• Social Media Strategy & Content Systems
• CRM Pipeline Design & Lead Follow-Up
• Calendar, Inbox & Meeting Management
• Email Marketing & Lifecycle Automation
• Executive & Administrative Support
• AI-Augmented Productivity Workflows

• One point of contact across marketing AND operations — not just one slice of the business
• Cross-market fluency across Malaysia and Singapore consumer and business behavior
• Early, practical adoption of AI tools (Claude, ChatGPT, Higgsfield) to compress production and admin timelines

Canva, CapCut, Higgsfield, HubSpot, Mailchimp, Google Calendar, Calendly, Notion, Google Analytics, Zillow, Claude, ChatGPT

karmenphang2@gmail.com  ·  +60 11-1635 0635  ·  linkedin.com/in/va-karmenphang

Service Packages